Support
Email support@paperhorse.ai, or fill out the form below and it reaches our support team. Pick whichever is easier — both land in the same place.
The questions we’re asked most about billing and accounts.
Open Account and find the Subscription section. Select Change plan to switch plans or Manage plan to update or cancel your subscription through Stripe.
Cancellation takes effect at the end of your current billing period. After the subscription ends, you will no longer be able to access your reports, including reports created before cancellation.
Your invoices appear under Billing history on the Account page. Select View beside an invoice to open the version provided by Stripe.
To update your payment method or other billing details, select Manage plan in the Subscription section. Standard and Pro customers receive invoices directly through Stripe. Agency and Enterprise customers can contact us about specialized invoicing requirements.
Yes. Account owners and administrators can use Invite by email in the Team section of the Account page. Choose whether the person should be an administrator or a member.
You can remove a team member at any time. Their access ends when they are removed.
Standard and Pro plans include a seven-day free trial for eligible customers. Stripe collects a payment method when the trial begins but does not charge it during the trial.
If you cancel before the seven days end, the paid subscription will not begin. Otherwise, Stripe charges the plan price shown during signup when the trial ends.
Start with the password-reset link on the sign-in page.
If you can no longer access the primary owner’s email address, contact support from an email address you can use. We will verify ownership of the account before changing the primary owner’s email address.
Payments are generally non-refundable. If a problem with PaperHorse prevented your paid reports from running, contact support with the affected report dates and we will review the charge.
You can cancel before the next renewal to prevent another charge.
Include your brand or website, the report date, the question or AI engine involved, and a short description of what looks wrong. A screenshot is helpful when the issue is visual.
These details help us find the relevant report and investigate without asking you for the same information again.
Email privacy@paperhorse.ai to request account deletion, access to your personal information, or another privacy-related action. We may need to verify your identity and account ownership before completing the request.
Canceling a subscription does not automatically delete the account or its associated data.
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Pricing, agency plans, procurement, partnerships, or press — the contact page routes those to the right person.